INTRODUCTION

Welcome to Aveil Pty Ltd ("we," "our," or "us"). These Terms and Conditions outline the rules and regulations for using our website aveil.shop (the "Website"). By accessing this Website, you agree to comply with and be bound by these Terms and Conditions as well as our Privacy Policy. Please read these terms carefully before using our Website. If you do not agree to these terms, please refrain from using the Website. Aveil Pty Ltd may offer cosmetic products for sale through the Website. All sales are subject to the terms specified in our Sales and Refund Policy below.

MAKEUP USAGE POLICY

Product Information

• The cosmetics offered on this Website are intended for personal use only. You may not resell or redistribute our products without our express written consent.

• All cosmetic products offered on the Website are for external use only.
• Please read the product descriptions and instructions before use.

Allergies, Skin Reactions and Skin Sensitivity

• We recommend performing a patch test before using any new cosmetics to determine if you have any adverse reactions. Users are responsible for any adverse reactions or irritations caused by the use of our products.

• Users are responsible for checking product ingredients to ensure they are not allergic to any of them. You may check the full list of ingredients here.
• If you experience any adverse reactions or allergies, discontinue use immediately and seek medical advice.

SHIPPING POLICY

Shipping Information

• We offer shipping within Australia only.
• Shipping costs and delivery times may vary depending on your location.

Delivery

• We aim to dispatch orders within 3 - 5 business days of receiving payment. However, delivery times may vary depending on your location and chosen shipping method.
• Once your order is shipped, you will be notified via email.

Delivery Issues

• While we make every effort to ensure timely and accurate delivery, we are not responsible for any delays or issues caused by the shipping carrier due to unforeseen circumstances or external factors.

Shipping Charges

• Shipping charges are determined at the time of purchase and are subject to change without notice. We reserve the right to refuse service to anyone for any reason.

 SALES AND REFUND POLICY

Returns and Refunds

• We only consider returns and offer refunds for products that are damaged or faulty upon receipt. Please contact our Customer Service team within 2 days of receiving your order to initiate the return process. We may require photographic evidence to support your claim.
• To initiate a return, please contact our customer service team for instructions first. Please contact admin@aveil.shop .

Non-Refundable Items

• We do not offer refunds for products that have been opened or used due to hygiene and safety reasons, except in the case of a product defect. All shipping costs for returns are the responsibility of the customer.

AGE RESTRICTION AND USER REGISTRATION

Account Creation

• You must be 18 years of age or older to create an account on our Website. By using the Website, you confirm that you are of legal age to enter into this agreement.

Parental Consent

• If you are under 18, you must have parental or guardian consent to create an account and make purchases on this Website.

User Registration

• Some features of the Website may require user registration. You are responsible for providing accurate, complete, and up-to-date information during the registration process.
• You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us promptly of any unauthorized access to your account.
• Aveil Pty Ltd reserves the right to terminate or suspend your access to the Website at our discretion, without prior notice, for any violation of these Terms and Conditions.

PRIVACY AND PERSONAL INFORMATION

Privacy Policy

• We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data. By using this Website, you agree to our Privacy Policy.

Data Storage

• We may collect and store personal information such as your name, address, email, and payment details for the purpose of processing orders and providing customer support. We will not share your personal information with third parties without your consent.

Security

• We employ industry-standard security measures to safeguard your personal information, but we cannot guarantee absolute security.

GOVERNING LAW AND JURISDICTION

Applicable Law

• These Terms and Conditions are governed by and construed in accordance with the laws of Australia. By using this site, you agree to submit to the exclusive jurisdiction of the courts in Australia in the event of any dispute.

WEBSITE

Website Content

• The content provided on the Website is for general informational purposes only. It does not constitute professional advice. Aveil Pty Ltd is not liable for any decisions made based on this content.
• All content and materials on the Website, including but not limited to text, images, logos, and trademarks, are the property of Aveil Pty Ltd and are protected by applicable copyright and trademark laws.
• You may not use, copy, or reproduce any content from the Website without prior written consent from Aveil Pty Ltd.

Website modification

• We reserve the right to modify, remove, or update any content on the Website at our discretion without notice.

CHANGES TO TERMS AND CONDITIONS

Modification

• We reserve the right to update or change these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Website. It is your responsibility to review these Terms periodically for updates.

LIMITATION OF LIABILITY

• Aveil Pty Ltd is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the Website or the products offered

CONTACT INFORMATION

Contact Us

• If you have any questions or concerns about these Terms and Conditions or any aspect of our Website, please contact us at admin@aveil.shop

By using our Website, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree with any part of these Terms, you should refrain from using our Website. Your continued use of the Website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.